Refund Policy - Vibe44

1. Overview

Vibe44 is a digital product consisting of source code delivered via access to a private GitHub repository. Due to the nature of digital goods — which cannot be "returned" once access has been granted — all sales are final. This policy outlines our refund practices and your rights under applicable consumer protection laws.

2. All Sales Are Final

Because Vibe44 is a digital product that is delivered instantly upon payment confirmation (via GitHub repository access), we do not offer refunds, returns, or exchanges once the product has been delivered. By completing your purchase, you acknowledge and agree that:

• You are purchasing a digital product (source code) that is delivered immediately
• Once repository access is granted, the product has been fully delivered
• You waive any right of withdrawal that would otherwise apply to the purchase of digital content

3. EU Consumer Rights (Digital Content)

Under the EU Consumer Rights Directive (2011/83/EU), consumers normally have a 14-day right of withdrawal for online purchases. However, Article 16(m) provides an exception for the supply of digital content not supplied on a tangible medium, where performance has begun with the consumer's prior express consent and acknowledgment that the right of withdrawal is lost.

By purchasing Vibe44, you expressly consent to the immediate delivery of the digital content (GitHub repository access) and acknowledge that you lose your right of withdrawal once delivery has begun. This consent is obtained during the checkout process.

Notwithstanding the above, if the product is materially defective or significantly not as described, EU consumers retain their statutory rights to a remedy under the Consumer Rights Directive. In such cases, please contact us at [email protected] and we will work with you to find a fair resolution.

4. UK Consumer Rights

Under the UK Consumer Rights Act 2015, digital content must be of satisfactory quality, fit for a particular purpose, and as described. If the digital content is faulty, you have the right to a repair or replacement, and in some cases, a refund. If you believe Vibe44 does not conform to what was described, please contact us and we will assess your claim in accordance with UK law.

5. Australian Consumer Law

Under Australian Consumer Law, consumers have guarantees that digital products will be of acceptable quality, fit for purpose, and match their description. If a product has a "major failure," you are entitled to a refund or replacement. For "minor failures," we will provide a repair or replacement within a reasonable time. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

6. When We May Consider a Remedy

While all sales are final, we may consider a remedy (at our sole discretion) in the following exceptional circumstances:

• Product significantly not as described — the product materially differs from its description on the website at the time of purchase
• Delivery failure — you did not receive GitHub repository access and we are unable to resolve the access issue
• Duplicate purchase — you accidentally purchased the same product twice

Claims must be submitted within 7 days of purchase with your order ID and a description of the issue.

7. Consultation Services

Consultation sessions booked through Cal.com are non-refundable once the session has been delivered. Cancellations made at least 24 hours before the scheduled session may be rescheduled. No-shows are not eligible for a refund or reschedule.

8. How to Submit a Claim

If you believe you have a valid claim under any of the circumstances described in Section 6, or under your statutory consumer rights, please contact us:

Please include:

• Your order ID or purchase confirmation email
• The email address used for purchase
• A clear description of the issue

We will review your claim and respond within 5 business days. If a remedy is approved, it will be processed to your original payment method via Creem within 5–10 business days.

9. Chargebacks

We encourage you to contact us directly before initiating a chargeback with your bank or payment provider. Filing a fraudulent chargeback is a violation of our Terms of Service and may result in permanent revocation of your product access and potential legal action.

10. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be reflected in the "Last updated" date above. The policy in effect at the time of your purchase applies to that transaction.